Complaints Policy and Procedure
If you are unhappy with the service you have received please contact us
We strive to provide an outstanding service at all times and take complaints seriously but If you are dissatisfied with any aspect of the services at Talkwell, you may wish to make a more formal complaint.
We take all the complaints we receive very seriously and do our best to work with our clients to remedy the problem as soon as possible,
Stage one: Local resolution You can make a complaint:
in writing
Talkwell
Blackwell House, Coggeshall Rd, Earls Colne, ColchesterCO6 2JX
By Phone call or text message
07538284491
electronically, for example, via the contact form https://talkwell.co.uk/contact-us/
If you are still unhappy and feel the complaint needs addressing further you are welcome to contact
the National Counselling Society
19 Grafton Road
Worthing
West Sussex
BN11 1QT
Tel - 01903 200 666
Email - admin@nationalcounsellingsociety.org
Website - nationalcounsellingsociety.org
